Swapsy Terms of Use

Last updated 17 October 2026

Previous version (1.0)

For riders in the UK

Version 1.1. These terms take effect on 11 October 2026.

Swapsy is run by SteadyGen Ltd. These terms are the rules for using the Swapsy app. Please read them. If you don't agree with them, please don't create an account. If you already have an account, section 20 explains what changed in this version.


The short version

This summary helps you find your way around. The full terms below are what count.


1. Who we are

Swapsy is an app made by SteadyGen Ltd, a company registered in England and Wales (company number 17441777).

"We", "us" and "Swapsy" mean SteadyGen Ltd. "You" means the person using the app.

2. What Swapsy is, and what it isn't

Swapsy helps riders find each other so they can swap bikes, or buy and sell them at a fixed price. In a swap, cash can be added where one bike is worth more than the other. You list your bike, browse other riders' bikes, send and answer requests, chat and arrange a meetup, all in the app.

Swapsy is not a party to any swap or sale. Any deal is between you and the other rider. When you sell a bike through Swapsy, you sell it to the buyer, not to us, and we don't act for either of you. In particular, we:

What isn't in this version of the app. There are no in-app payments or payment protection, and no vehicle history checks. Nothing in the app marks a bike or a rider as "verified". We plan to add in-app payment protection and an MOT history check later. When we do, we'll update these terms. Until then, nothing in the app should be read as offering any of them.

3. Who can use Swapsy

Anyone can browse bikes without an account. To list a bike, send or answer requests, or chat, you need an account, and:

You must verify your email address and add a real profile photo before you can list a bike, send a request or chat. Riders who use Sign in with Apple are verified through Apple.

Buying. You don't need a bike of your own to buy one. You do need a profile photo, and your account must be at least a day (24 hours) old before you can send a request to buy. This helps keep scammers off Swapsy.

4. Your account

5. Listing a bike

Three ways to list. When you list a bike, you choose one:

You can change your choice later. If the bike has open requests the new choice wouldn't allow, decline them first.

Asking prices are public. On a bike for sale, everyone can see the asking price. It's also the bike's value when the app works out cash in a swap. Prices are in whole pounds, up to £20,000.

Up to 3 bikes for sale. You can have up to 3 bikes listed as For sale or For sale or swap at once, including bikes with a sale agreed. This helps keep Swapsy for private riders. If you complete 6 or more deals in 12 months, we may contact you to check that you aren't buying and selling as a business.

When you list a bike, you promise that:

Your full number plate is never shown to other riders. They see a masked version, such as "AB21 •••".

When a deal is agreed, the bike stays on Swapsy, greyed out, with a "Swap agreed" or "Sale agreed" banner. Its details are frozen and nobody can send a request on it. When the deal is complete, the bike comes off Swapsy, and a bike you sold is marked Sold. If the deal is cancelled, the bike goes back to normal.

You can withdraw a listing at any time it isn't in an agreed deal. If you sell a bike outside Swapsy, mark it as sold or withdraw it.

We can remove any listing that breaks these terms.

6. Prohibited items policy

This section is part of these terms, and also works as Swapsy's stand-alone Prohibited Items Policy.

What you can list: motorbikes, electric motorbikes and electric bikes that you own, located in the UK.

What you can't list or do on Swapsy:

  1. Nothing stolen, and no parts you can't prove are yours. This includes bikes with tampered or missing frame or engine numbers, and bikes on cloned or false plates.
  2. No illegal or unroadworthy vehicles sold as road legal. Non-runners and project bikes are fine if you list them as "For Parts & Repair" and describe them honestly. Off-road bikes are fine if you list them as "Off-road only – not road legal" (see section 5). In particular:
    • Pedal e-bikes. The app asks whether an electric bike's motor can move it faster than 4 mph without pedalling, for example with a throttle. If it can, it isn't a legal pedal e-bike, and it's listed as an off-road electric motorbike. An electric bike that doesn't meet the UK rules for electrically assisted pedal cycles can't be ridden on the road unless it's registered, taxed and insured, so don't describe it as road legal.
    • Derestricted bikes. If an electric motorbike has been derestricted, or had its power or speed limit changed, it isn't road legal. It must be listed as off-road only.
    • Never describe an off-road bike as road legal, offer a test ride on a public road, or suggest it can be ridden home.
  3. Bikes only: motorbikes and electric bikes. No other vehicles, loose parts or other items for now. Children's sizes (such as 50cc to 85cc motocross bikes) and pit bikes can't be listed yet.
  4. No bikes with outstanding finance, unless the finance is fully cleared before the swap or sale.
  5. No deposits or payments before the handover, and keep the chat in Swapsy. Never ask for a deposit, for money before the handover, for a "friends and family" payment, or for a courier to collect.
  6. Private riders only. No more than 3 bikes for sale at once.

What happens if these rules are broken: we remove the listing, and we may suspend the account. If we're told a bike is stolen, we remove the listing, flag it so it can't go live again, and may suspend the account. The flag is tied to that listing, not the plate, so it doesn't automatically stop the same plate being listed again. Where the law allows, we may share information with the police.

Seen something that breaks these rules? Tap Report on the listing, profile or deal. You don't need an account to report a bike: on any listing, tap Report this bike to email us with the listing's ID. If you think a bike is stolen, don't confront anyone. Call the police on 101, or 999 if a crime is happening now, and report it to us as well.

7. Requests, counter-offers and agreed deals

Sending a request.

Waiting for a reply. The rider you asked can accept, send a counter-offer, reply or decline. Nobody can chat until they accept, counter or reply. Then the chat opens. If they decline, the request closes.

Limits. To keep Swapsy fair, and so nobody gets pestered:

When requests close on their own.

The app closes requests automatically and tells both riders.

Counter-offers. In a swap, either rider can send a counter-offer. In a sale, only the seller can, by offering a different price (in whole pounds, up to £20,000). The buyer can accept the price or decline. Every request and counter-offer is saved in the deal, so you can both see exactly what was proposed.

Accepting agrees the deal. When a request or counter-offer is accepted, its terms are agreed and locked: which bikes are swapped or sold, the price or any cash top-up, and who pays it. Agreed terms can't be edited. The bikes show as "Swap agreed" or "Sale agreed", other open requests on them close, and nobody can send new ones.

Off-road bikes. If you'd receive a bike that's off-road only, the app asks you to confirm that you understand it isn't road legal before you send or accept the request (see section 10).

Changing your mind. You can withdraw your request before it's agreed. Either of you can cancel an agreed deal until one of you taps Deal complete. To change the terms, cancel and send a new request. Please treat an agreed deal as a promise. Backing out without good reason, or not turning up, can be reported.

Quiet deals. If an agreed deal has no activity (no messages, meetup or "Deal complete") for 3 days, the app may cancel it and free the bikes. A deal won't be cancelled this way until at least 48 hours after an agreed meetup time. If only one of you has tapped "Deal complete", the deal goes to Swapsy support to review instead.

Deal complete. At the handover, each of you taps Deal complete once you have everything: the bike, the keys, the paperwork and the money. When both of you have tapped it, the deal is finished and can't be undone in the app. A sold bike is marked Sold, and a swapped bike comes off Swapsy.

Swapsy keeps a record of the requests, counter-offers and agreed terms, but the agreement itself is between you and the other rider.

8. Paying at the handover

Swapsy doesn't take payments. In this version:

9. Meeting up and handing over safely

You arrange the meetup in the app. To stay safe:

If a listing offers delivery, you arrange it with the other rider. Swapsy doesn't arrange or insure delivery.

10. Your responsibilities as a buyer, seller and keeper

In a sale, one of you is the seller and the other is the buyer. In a swap, each of you is both. You're responsible for your own side of the deal.

For the bike you're selling or giving:

For the bike you're buying or getting:

Private sales come with fewer legal rights than buying from a dealer. A private seller must describe the bike accurately, but it usually doesn't have to come with any guarantee of quality. Check carefully before you commit.

11. Chat and how to behave

Chat opens after a reply. In a new request, nobody can type anything until the rider who was asked accepts, sends a counter-offer or replies. After that, deal chats are private between the two riders. Swapsy support can read a deal's chat if it's reported, if a problem is raised on it, or if the law requires it. The app automatically watches for common scam signs, such as asking for a deposit or for money before the handover, couriers, "friends and family" payments, or moving the chat off Swapsy, and shows a warning in the chat.

Swapsy has zero tolerance for objectionable content and abusive behaviour. We remove content that breaks these rules, and we may suspend or close the accounts involved (see section 14).

When you use Swapsy, don't:

The app checks what you write for slurs and swearing. It won't accept slurs anywhere. It won't publish swearing in usernames, names, bios, listings or feedback, and in deal chats it replaces swear words with asterisks. The check is basic, so the rules above still apply to anything it misses.

12. Feedback

When a deal is complete, each rider can leave feedback for the other: 1 to 5 stars and an optional comment of up to 280 characters. Each rider can leave feedback once per deal. Feedback is public and appears on the rider's profile.

Feedback must be honest and about the real deal. Don't leave fake feedback. Don't offer, ask for or accept anything in return for feedback, and don't threaten bad feedback to get your way. Once you've posted feedback, you can't change it. We may remove feedback that breaks these terms.

13. Reporting, blocking and problems with a deal

14. Suspension and removal

We may remove a listing, remove content, or suspend or close an account if:

What suspension means: your live bikes and bikes in an agreed deal are taken off Swapsy, and nobody can send requests on your bikes. You can't list, send or answer requests, chat or leave feedback. You can still sign in and browse, and you can delete your account in the app at any time (see section 19), but deleting it doesn't end the suspension. If we lift the suspension, the bikes we took down go back on Swapsy, except one that was in a deal that hasn't been settled yet.

Where we can, we'll tell you which listing or account was affected and why. Removed listings show a reason. If you think we've got it wrong, email info@steadygen.co.uk from the address on your account and we'll take another look.

15. Fees

16. Your content and our rights

Your content stays yours. You own the photos, descriptions, messages and feedback you post. By posting them, you give SteadyGen Ltd a non-exclusive, royalty-free licence to store, copy, resize and display them, so that we can run Swapsy and show them to other riders. We won't use your photos or listings in Swapsy marketing or advertising outside the app without asking you first.

This licence ends when you delete the content or your account. The exceptions are copies we keep as described in section 19 and in our Privacy Policy, such as completed deal records and feedback.

You must have the right to post it. Only post content you own or have permission to use. If you believe something on Swapsy infringes your rights, email us.

Our content: the Swapsy name, logo, app design and software belong to SteadyGen Ltd. You may use the app for your own personal, non-commercial use. Don't copy, sell or reverse-engineer it, except where the law allows you to.

17. The app itself

18. Our responsibility to you

What we're responsible for. If we break these terms or don't use reasonable care and skill, we're responsible for loss or damage you suffer that was a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you started using Swapsy.

What we're not responsible for. We're not part of your deals, so we're not responsible for:

This doesn't apply where the loss was caused by us breaking these terms or failing to use reasonable care and skill. We're also not responsible for delays or failures caused by events outside our reasonable control.

Personal use only. Swapsy is for personal use. We're not responsible for business losses, such as lost profit or lost business opportunities.

Limit. Swapsy is free, so where we are responsible, our total liability to you is limited to £100. This limit doesn't apply to the things listed in the next paragraph.

What we never exclude. Nothing in these terms limits or excludes our liability:

Nothing in these terms affects your legal rights as a consumer. For advice about your rights, contact Citizens Advice.

19. Ending your account

You can delete your account at any time in the app's Settings, even while it's suspended (a suspended account also gets a Delete my account button when you sign in). For your security, you may be asked to sign in again first. If a handover is in progress or a problem report is open on one of your deals, finish or report that deal first. That doesn't apply to a suspended account, which can't finish or report a deal.

When you delete your account:

If your account is suspended, your listings were already taken down, and your open deals stay as they are: the other rider can still close them, and we review any that are stuck. Your username stays reserved, and you can't set up a new account with the same email address or Apple ID: deleting a suspended account doesn't lift the suspension. Our Privacy Policy explains what we keep for this.

Some records shared with other riders are kept, usually for 6 years: your deals and their chat messages, feedback you've left and received, and your listings' details (without photos). Our Privacy Policy explains what we keep and for how long.

We can close your account as described in section 14. We may also close Swapsy altogether. If we do, we'll give you reasonable notice wherever we can.

20. Changes to these terms

We may update these terms, for example when we add in-app payments, history checks or new areas, or when the law changes.

What changed in version 1.1. Swapsy now lets riders buy and sell bikes, as well as swap them. If you accepted version 1.0, the app asks you to accept version 1.1. It shows this summary:

You can tap Not now and keep browsing, but the app asks you to accept version 1.1 before you do anything else with your account, such as listing a bike, sending or answering a request, or chatting. We keep a record of the version you accepted and when. If you don't want to accept, you can delete your account (see section 19).

21. Getting Swapsy from the App Store

These terms are between you and SteadyGen Ltd, not Apple. Apple isn't responsible for Swapsy, its content or support, or for any claim about it. Apple's own terms also apply to how you download and use apps from the App Store. Apple and its subsidiaries can enforce these terms as they relate to your licence to use the app.

22. Complaints and the law

Complaints: if you're unhappy with Swapsy, or with a decision we've made about your content or account, email info@steadygen.co.uk. Tell us what happened, and we'll look into it and reply as soon as we can.

The law: these terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

The rest of these terms: if a court decides that part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we can still enforce it later. You can't transfer your account or your rights under these terms to anyone else.

23. Contact us

SteadyGen Ltd (trading as Swapsy)
47 Norris Close, St. Albans, AL2 1UN
Company number 17441777, registered in England and Wales
ICO registration number: ZC270943
Email: info@steadygen.co.uk
Website: steadygen.co.uk